Problem with PayPal requiring a telephone number at checkout
We have been made aware that customers are required to enter a telephone number when using a credit or debit card to purchase a book. It is not clear why this is, as our settings have this option turned off. We don't need a phone number from you and we can understand why many customers would not want to give their number out unnecessarily.
The issue has been raised with PayPal and our website provider and we are awaiting a response. In the mean time, if you do not want to disclose your own telephone number, we suggest you enter a fictitious one. Ofcom has reserved mobile numbers in the 07700900### range for use in films, plays and television dramas, so they should be safe to use (see here). Substitute the ### with your three favourite digits.
If you experience any problems, please contact us. Apologies for the inconvenience.
Who are acuteANGLE books?
Acute Angle books was set up by Mike Harris - William E. Thomas's grandson - in 2009 to publish William’s magnum opus, The Cypress Branches. More details about the company and William can be found in the About section.
I don’t have a PayPal account. Can I still buy from the acute Angle book shop?
You don’t need a PayPal account to use PayPal. When you check out you’ll be taken to PayPal’s secure payment page. You should see a heading “Don't have a PayPal account? Use your credit card or bank account (where available)”. Click “Continue” and you’ll be asked to enter your card details.
Is PayPal safe to use?
PayPal is one of the safest ways of making online payments there is. They are highly trusted and renowned across the world for being reliable and safe – that’s why we use them. What’s more, your card details are never shared. All PayPal send to us is confirmation that you’ve paid and your address so that we can send you the books you’ve ordered.
I do not wish to pay online. Is there another way of paying for my books?
Paying online using a credit or debit card is by far the easiest and safest way to pay for your books. However, we understand that it's not for everyone and we also accept cheques. Please contact us by email or using the Contact Us page and we will send you details of where to send your cheque. Please be aware that we can not dispatch books until cheque payments have cleared.
How much is postage & packaging?
All of our prices include packaging and postage to mainland UK addresses. If you live outside the UK, or need a book delivered to a non-UK address, please add the additional postage charge to your basket. This adds £2.70 (paperbacks) / £5.00 (hardbacks) to your bill, which pays for Airmail delivery to Europe and surface delivery to the rest of the world.
Please note that if you request delivery to a non-UK address without adding the postage suppliment, we will not be able to complete your order.
How long will it take for my books to arrive?
We process orders as soon as possible after your transaction is complete. If you order online, you should expect to receive your book(s) within a few days. If you’re paying by cheque, delivery will take longer as we can not dispatch books before payment has cleared.
We aim to have books in the post within 1-2 days of payment being received, however at busy times (i.e. Christmas) this may take longer. We will let you know if there will be a longer than usual delay.
We post books using Royal Mail second class with proof of posting. This service usually takes between 2-5 days for UK addresses. Postage to Europe is by Airmail and takes up to 5 days. Royal Mail suggests allowing up to 56 days for surface mail deliveries to the rest of the world, but it often takes a lot less time for items to arrive.
I ordered a book a while ago, but it hasn’t arrived. What’s happened?
Sometimes books can take longer to reach their destinations. If you’ve been waiting a while for a book to arrive and you’re getting worried, please contact us and we will investigate. Please note though, that for UK orders, Royal Mail do not consider an item lost in the post until 21 days have elapsed. We can not issue a refund or redeliver until Royal Mail confirm an item is lost.
I no longer want the book I bought. How do I get a refund?
If you change your mind, that’s fine. Simply send your book(s) back to us in good condition and we will refund you. We can not refund your postage costs if the book is not faulty or damaged. We can not refund any books which are no longer in a resalable condition (i.e, if the spine is damaged, the cover scuffed or pages crumpled).
My book arrived damaged or faulty. What should I do?
We check all books for faults before dispatching. However, we are only human and sometimes faults are missed. If you receive a faulty book, or it is damaged in the post, we will be happy to refund you or send you a new book, whatever you choose. BUT, we do ask that you return the book(s) to us first. We can only refund the cost of postage if the book is found to be faulty or damaged.
I’ve discovered a broken link on the website. Who should I tell?
Please email us at firstname.lastname@example.org and tell us where you found the broken link. We’ll do our best to fix the problem as soon as possible.
Any other questions?
Feel free to ask us anything by emailing us at email@example.com or via the form above.