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Terms & Conditions

Payments

All payments are made securely using PayPal. You do not need a PayPal account to complete your transaction. Simply choose the card “checkout” button on the shopping basket page to enter your card details.

 

Your payment card details are never shared with us. When you make a payment, the money is forwarded to us by PayPal, together with your name, address and email so that we can complete your order.

 

If you encounter problems or have questions about the payment system, please email us on sales (AT) acuteanglebooks.co.uk (replace the (AT) with the @ symbol) or use the form on the Contact Us page.

 

 

Use of your personal details

We take our customers’ privacy very seriously, and we know how annoying it can be when you’re inundated with marketing messages. Our policy on using your personal details is very straight forward. Unless you ask us to, we won’t send you anything (emails, letters, pamphlets, free gifts...nothing!)

 

When you make a purchase from our shop, in accordance with data protection laws, we will keep your address details on file for up to 12 months after you place your order. We will only ever use these details to send you books you have ordered, or to contact you in relation to an order. We do not use mail marketing, and we will never share your details with a third party except in order to fulfil your order (e.g. with Royal Mail).

 

We would like to keep in touch with you via email to let you know of future releases and developments. Before adding your address to the mailing list for the Cypress Branches Newsletter, we’ll send you an email with the newsletter attached first, and ask if you’d like to continue receiving it. If you like what you see, reply saying "yes please", and we'll add your address to the list. If you’d rather not, simply do nothing, and your address will not be added. No hard feelings, eh!

 

Again, we will never share your email address with a third party.  

 

 

Shipping charges

We’ve tried to keep postage and packaging charges as low as possible.

 

If you live in the UK, shipping is included in the price of the book.

 

For all orders outside the UK, we have charged the shipping rate we pay, minus the cost of shipping to the UK.

 

(To illustrate, to send one book second class in the UK costs us £2.60. To send the same book to an address in Europe costs £4.95. We therefore charge European customers £2.35 for shipping)

 

Unfortunately, books are heavy items (each book, plus packaging weighs in at approx 500g / 1lb) and international shipping is getting more expensive every year. We’re determined, though, to keep costs to our customers as low and as fair as possible.

 

Please note that although Royal Mail suggest that Surface Mail can take up to 56 days to reach you, we understand that it is usually a lot quicker.

 

 

Complaints, comments and questions

We want you to be delighted with the books you receive, and we’ll go to huge efforts to make sure your parcel is perfect before it leaves us.

 

Therefore, if there is a problem with your order, for whatever reason, please do not hesitate to get in touch with us. You can use the online form on the Contact Us page, or send us an email at sales (AT) acuteanglebooks.co.uk. We’ll make sure we get to the bottom of the problem and fix it as quickly as possible.

 

Similarly, we’d love to hear from you if you have a comment or question, or simply want a chat. Feel free to get in touch on the Contact Us page. We’ll get back to you sharpish.